Published by: Karen-Landpack
Date: 2023-04-13
In practical work, you will find that in order to capture customers, it is not necessary to be eloquent and use profound communication skills, but to be attentive and careful, truly think for the customer. From the perspective of the customer, it is possible to maintain the customer well and take the customer's order.
In the last quarter of 2020, I received a requirements from a Colombian customer regarding the packaging plan for hardware. The customer needs to measure and arrange the hardware in an orderly manner. The customer is a very friendly engineer who understands the mechanical operation very well. After understanding the box size and nail size of the customer, I started to communicate with our engineers about the plan.
After half a day, the engineer and I confirmed the plan. We explained the operation principle of the entire plan to the customer. However, as we currently have no actual machine to operate for the customer to see, and machines are not a small business. If they buy them back and find that they are not suitable, this is a wrong investment for the customer.
So I found a conical hopper in our factory and purchased some nails with the same length as the customer to manually test the operation effect of the machine. The test result was 100% passed.
My customer was very happy and immediately confirmed the plan and arranged to pay a deposit.
In the next few years, my client will place orders for different hardware packaging solutions from me, and I have also established a deep friendship with this client.
This customer has always trusted our company. First, the quality of our machines has been recognized. Second, the customer is a practice-oriented person. For any solution, the customer needs to see the measured results, and we have achieved all.
Serve customers attentively, think from their standpoint, and you will receive customer recognition.
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